How to use the World Y website

Browser support


Chrome : Up to Version 82

Microsoft Edge : Up to Version 82

Firefox : Up to Version 77

Internet Explorer: Not recommended because the browser is not stable.

Safari mac : Up to Version 12

Opera: Version 69


Android : Up to version 4.0

iOS : Up to iOS 7

If your browser has Ads Block installed, you must first unlock it in order to fully use our website.

Problems and solutions

How to apply for a World Y membership

The steps to apply for membership via email are as follows.

  1. Go to World Y and click on “Sign In / Sign Up” at the top right corner of the screen

  2. Look up “Don’t have an account?” and click on “Sign Up”

  3. Choose your registration method as an email. You can fill out the form by filling your recent email and password for entering World Y. (Password is not necessary to be same as email password.) and fill in your first and last name and year of birth and your gender

*To preserve your benefits, please fill information correctly and completely.

  1. Now, you are able to get tickets for events on World Y

Now, you are able to get tickets for events on World Y

In case you get notifications, these might be because of some mismatches between your information and the information that the system requires. You are able to recheck and edit the information according to the shown notifications. Here is how to fix these problems.

  If the notification says that   "This email  has already " we suggest you log in by clicking on  "Sign In". Then, fill in your email address and password. 

If you can't remember your password, you are able to reset it by clicking on  "Forgot Password". Then, create a new password. 

Getting a notification saying that "Email has already been taken", what should I do?

If you get the notification saying that this email  "is invalid", it indicates that there is a misspell in your email address. Please recheck your spelling.  

Check whether there are any spaces, misspells or double letters in your email address e.g. [email protected] or [email protected]

Check whether there are more than one "@" symbols  e.g. [email protected]

Any special symbols e.g.[ ] ( ) , : , ; and other symbols  

Sometimes you forget to fill in or misspell URL e.g.  @gmail, @yahoo or .com to

How to Sign in your account in World Y 

  1. Go to World Y

  2. Click on “Sing In / Sign Up" at the top right corner of the screen

  3. If you have signed up with email, you can fill in your email and password. Then, click on "Sign in"

  1. When the top right of the screen shows your account, you will be able to purchase tickets on our website or check ticket information you have purchased in My Ticket.

Note: For easy access and news updates, press the "Remember me" button to help the system remember your account. The next time you visit the World Y website, you can place orders instantly. Without having to log in again (The system memorizes the login information in the same browser only)

Problems and Question about how to log in to World Y

What should I do if I can't log in with email?

If you already signed up with email and you forgot the password, you can reset your password by following the process below.

  1. Go to World Y Click on “Sing In / Sign Up" at the top right corner of the screen

  2. Click on  "Forgot Password?" 

  1. Fill in the email address that you forgot your password in the box. Then, click on  "Send password reset email" to reset and create new password

  1. The system will automatically email you a link to reset your password. Open the email and click on link

  2. After clicking on  "Link", The system will ask you to fill in your new password and retype it to confirm. Then, click on "submit" 

  3. If the passwords in two boxes match with each other, the system will edit the password for this account. You will be able to log in to World Y.

I can't reset the password because I registered with a misspelled email / old email. What should I do?

If you need to reset your password But cannot do so because you have subscribed with a misspelled email / old email We advise you to contact the team. By sending an email to [email protected] And specify the email used to apply To verify identity The staff will reset and inform you the new password within 1-2 business days.

What should I do if I receive an email for resetting my password, but I didn't request for it?

The security of the site People who would like to use your account to log in will not be able to reset their password unless they have permission to access your email. Unless you know your email password And for security reasons, we recommend that you set a new password to protect and increase security.

Tickets purchase for Live Concert

The system has payment via the following channels

  1. Bank transfer

  2. Paying by credit or debit card

  3. Paypal payment system

  4. Wechat pay system

For new customers who have not yet used, they must first apply for a World Y membership. If they are already logged in, they can follow the instructions.

  1. Select the “Tickets / Event Profile” button.
  2. Please select the number of tickets you would like to purchase and Check Out. 
  3. Then the system will be shown the total cost of your tickets.

  4. Please select payment methods and complete your information after that click the “Check out” button.

If you have completed the payment, you can check the code to see the show at My Ticket in the Profile menu.

If you complete the payment but the My Ticket menu does not show the code to watch the Live Concert within 24 hours, please contact [email protected] by informing

  The staff will check and inform your Code within 1-2 business days.

How to watching Live Concert

To enter LIVE CONCERT with World Y you must first purchase tickets and log in with your account. For new customers who have not yet used, must sign up for a World Y membership and purchase tickets first. If the customer is already logged in, can follow the steps immediately.

Recommended systems for using Live systems

Google Chrome Version 83.0.4103.116 (Official Build) (64-bit)

Internet 200/200 (Minimum)

How to enter Live Concert. Can enter through 2 channels.

How to prepare for a Live Concert with the Live Concert menu

  1. Go to the World Y website and log in.

  2. Click on the menu bar above the Live Concert.

  1. The system will display a message box to enter the Code received from the Ticket  purchase. Enter the code from My Tickets and click submit.

  2. Have fun with our live concert.

How to prepare to enter the Live Concert with the My Ticket menu.

  1. Go to the World Y website and Sign In

  2. Go to the My Ticket menu.

  3. Click on the Code shown in the menu to enter the live concert channel.

  4. Have fun with our live concert.

If you have entered the code, the system shows that the code is incorrect.


All characters will be next to each other without spaces.

Every letter is all uppercase.

Be careful of the letter O and 0 formats.

Unable to enter the live concert channel.

How to use Zoom with Live Concert

For those who received the code to open the Zoom system in Live Concert.

1. Install Application Zoom on your device.

Download at

2. If you already have an account, click Sign in to access immediately. / If you don't have an account, click sign up or connect with your Facebook or Email account.

3. Attend the event

   - Enter the information received via email MEETING ID

- Enter the name you want to display in Zoom.

- Click Join

- The system will ask you to enter the code received from the ticket purchase

- Admin will check the information to confirm the login.

5. After joining, check that the microphone and webcam can be used.

6. Enjoy our Live Concert

When the team wants you to turn on the camera to retrieve the image in the background, the system will request to open your camera.

If you get out of the system, you can request to participate again in the process.

More information about the Zoom system